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Privacy Policy

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1. Who We Are

This Privacy Policy is issued by Lwani Foods (Pty) Ltd (2019/484751/07), a private company incorporated in the Republic of South Africa, trading as “Free Sauces” (hereinafter referred to as “we”, “us”, “our”, or “the Company”).

Our registered address is: 62 Sir Lowry Road, Zonnebloem, 7925, South Africa .

Our trading and contact details are:

We are the “responsible party” as defined in the Protection of Personal Information Act 4 of 2013 (“POPIA”) in respect of your personal information.

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2. Introduction and Scope

Lwani Foods (Pty) Ltd respects your right to privacy and is committed to processing your personal information lawfully, fairly, and transparently in accordance with POPIA, the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and any other applicable South African legislation.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order with us, communicate with us, or otherwise interact with our brand. By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all visitors, customers, suppliers, contractors, employees, prospective employees, and any other individual whose personal information we may process in the course of our business.

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3. Definitions

In this Privacy Policy, unless inconsistent with the context, the following terms shall have the meanings ascribed to them below:

  • “Personal Information” means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, as defined in section 1 of POPIA.

  • “Processing” means any operation or activity concerning Personal Information, including its collection, receipt, recording, organisation, collation, storage, updating, modification, retrieval, alteration, consultation, use, dissemination, distribution, merging, linking, restriction, degradation, erasure, or destruction.

  • “Special Personal Information” means Personal Information concerning a person’s religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life, biometric information, or criminal behaviour.

  • “Data Subject” means the person to whom the Personal Information relates.

  • “Operator” means a person or entity who processes Personal Information for a responsible party in terms of a contract or mandate, without coming under the direct authority of that party.

  • “Information Officer” means the person designated by the Company to ensure compliance with POPIA.

 

4. The Personal Information We Collect

We collect only the Personal Information that is reasonably necessary for the lawful purposes set out in this Privacy Policy. The categories of Personal Information we may collect include, but are not limited to:

4.1 Information You Provide Directly to Us

  • Full name, surname, and title;

  • Physical residential or delivery address;

  • Email address;

  • Mobile and/or landline telephone number;

  • Date of birth (where required to verify age for marketing communications);

  • Order history, product preferences, dietary preferences (e.g. diabetic, banting, keto), and any voluntary feedback you submit;

  • Communications you send to us, including emails, customer support enquiries, complaints, and reviews;

  • Account login credentials, where you create an account on our website.

4.2 Payment Information

We do not store full credit or debit card details on our servers. Payment is processed by reputable third-party payment service providers (such as the payment provider(s) displayed at checkout, currently to be confirmed) who are PCI-DSS compliant. We may, however, retain limited transactional metadata (such as the last four digits of the card, the transaction reference number, the amount, and the date) for record-keeping, fraud-prevention, and tax-compliance purposes.

4.3 Information Collected Automatically

When you visit our website, we may automatically collect technical information through cookies and similar technologies, including:

  • Internet Protocol (IP) address and approximate geographic location;

  • Browser type, browser language, operating system, and device type;

  • Pages visited, referring URL, time spent on pages, and click-through behaviour;

  • Date and time stamps of access;

  • Cookies and tracking pixels (see clause 12 below).

4.4 Information from Third Parties

We may receive Personal Information about you from third-party sources, including:

  • Couriers and logistics providers (regarding delivery confirmations);

  • Payment service providers (regarding successful or failed transactions);

  • Social media platforms (where you engage with our content or advertising);

  • Analytics providers (such as Google Analytics);

  • Marketing partners and referrers.

5. The Purposes for Which We Process Your Personal Information

We process your Personal Information only for the specific, explicitly defined, and lawful purposes set out below. We will not process your Personal Information for any incompatible purpose without first notifying you and obtaining your consent where required by law.

5.1 To Fulfil Your Orders

  • To process, confirm, and dispatch orders placed on our website;

  • To deliver products to your nominated address through our courier partners;

  • To communicate with you regarding the status of your order;

  • To process refunds, returns, exchanges, and credits where applicable.

5.2 To Operate and Improve Our Business

  • To manage our customer database and account records;

  • To handle customer service queries, complaints, and feedback;

  • To prevent, detect, investigate, and prosecute fraud and unauthorised use of our website;

  • To improve our products, website, and overall customer experience;

  • To carry out internal analytics, market research, and product development;

  • To maintain accurate financial, accounting, and tax records.

5.3 To Comply with Legal and Regulatory Obligations

  • To meet our obligations under the Companies Act 71 of 2008, the Tax Administration Act 28 of 2011, the Value-Added Tax Act 89 of 1991, the Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972, and any other applicable legislation;

  • To respond to lawful requests from regulatory bodies, courts, the South African Revenue Service (SARS), the Information Regulator, or law enforcement agencies;

  • To enforce or defend our legal rights, including investigation and prosecution of fraud or breach of contract.

5.4 Direct Marketing (with Consent)

We will only send you direct marketing communications (such as newsletters, special offers, and product updates) if you have expressly consented to receive such communications, or if you are an existing customer and the products being marketed are similar to those you have previously purchased from us, in accordance with section 69 of POPIA and section 45 of the Consumer Protection Act 68 of 2008 (“CPA”). You may opt out of direct marketing at any time at no cost by clicking the “unsubscribe” link in any marketing email, or by contacting our Information Officer.

6. Lawful Basis for Processing

In accordance with section 11 of POPIA, we will only process your Personal Information if at least one of the following lawful bases applies:

  • Consent: you have given your voluntary, specific, and informed consent;

  • Contractual necessity: the processing is necessary to conclude or perform a contract with you (e.g. to fulfil your order);

  • Legal obligation: the processing is required to comply with an obligation imposed by law;

  • Legitimate interest: the processing is necessary to pursue our legitimate interests or those of a third party, provided such interests are not overridden by your rights;

  • Protection of a legitimate interest of the Data Subject: the processing protects an interest of yours;

  • Public interest: the processing is necessary for the proper performance of a public-law duty by a public body.

7. To Whom We May Disclose Your Personal Information

We do not sell, rent, or trade your Personal Information. We may, however, disclose your Personal Information to the following categories of recipients, strictly for the purposes set out in this Privacy Policy:

7.1 Service Providers and Operators

  • Payment service providers and acquiring banks;

  • Courier, logistics, and warehousing providers (e.g. The Courier Guy, Aramex, RAM Hand-to-Hand);

  • Email service providers and customer relationship management platforms;

  • Cloud hosting and data storage providers;

  • Website analytics providers (e.g. Google Analytics);

  • Marketing platforms (e.g. Meta, Google Ads), where you have consented;

  • Professional advisors, including auditors, accountants, attorneys, and tax consultants.

All third-party operators are required, by written contract, to process your Personal Information only on our instructions, to maintain confidentiality, and to implement appropriate security safeguards in accordance with section 21 of POPIA.

7.2 Regulatory and Law Enforcement Bodies

We may disclose your Personal Information to government, regulatory, or law enforcement bodies where we are legally compelled to do so, or where disclosure is necessary to protect our rights, property, or safety, or those of our customers or the public.

7.3 Business Transfers

In the event that we sell, merge, restructure, or transfer all or part of our business, your Personal Information may be disclosed to the prospective or actual buyer or successor, subject to appropriate confidentiality and data protection commitments.

8. Cross-Border Transfer of Personal Information

Some of our service providers may be located outside the Republic of South Africa. Where Personal Information is transferred outside South Africa, we will only do so in accordance with section 72 of POPIA, namely where:

  • The recipient is subject to laws, binding corporate rules, or binding agreements that provide an adequate level of protection;

  • You have consented to the transfer;

  • The transfer is necessary for the performance of a contract between you and us;

  • The transfer is for your benefit and consent is impractical to obtain; or

  • The transfer is necessary for the conclusion or performance of a contract concluded in your interest.

9. How We Safeguard Your Personal Information

We have implemented appropriate, reasonable technical and organisational measures designed to prevent loss, damage, unauthorised destruction, and unlawful access to or unauthorised processing of Personal Information, in accordance with section 19 of POPIA. These measures include, but are not limited to:

  • Secure socket layer (SSL/TLS) encryption of website traffic;

  • Restricted access controls, with Personal Information accessible only to authorised personnel on a need-to-know basis;

  • Password policies, multi-factor authentication, and audit logs for system access;

  • Regular backups and disaster recovery protocols;

  • Confidentiality undertakings with all employees and operators;

  • Periodic review and updating of security measures.

Notwithstanding the above, no method of internet transmission or electronic storage is 100% secure. Whilst we take all reasonable steps to protect your Personal Information, we cannot guarantee absolute security. You acknowledge that you provide your Personal Information at your own risk. In the event of a security compromise, we will notify the Information Regulator and affected Data Subjects as soon as reasonably possible after becoming aware of the compromise, in accordance with section 22 of POPIA.

10. How Long We Retain Your Personal Information

We will retain your Personal Information only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal, accounting, or reporting obligations. Specifically:

  • Order and transactional records: minimum five (5) years from the date of the transaction, in accordance with the Tax Administration Act 28 of 2011 and the Companies Act 71 of 2008;

  • Customer accounts: for the duration of the account, plus three (3) years after closure for record-keeping and dispute resolution;

  • Marketing consent records: until consent is withdrawn, plus three (3) years thereafter;

  • Customer support correspondence: minimum three (3) years from date of resolution;

  • Website analytics data: in accordance with the retention period of the relevant analytics provider, typically twenty-six (26) months.

Once the applicable retention period has elapsed, we will destroy, delete, or de-identify your Personal Information in a secure manner, in accordance with section 14 of POPIA, unless we are legally required to retain it for longer.

11. Your Rights as a Data Subject

In accordance with sections 23 to 25 of POPIA, you have the following rights in relation to the Personal Information we hold about you:

  • Right to be notified that your Personal Information is being collected, or that it has been accessed or acquired by an unauthorised person;

  • Right of access — to request confirmation, free of charge, that we hold your Personal Information, and to request a copy of such information (a reasonable fee may be charged for the copy);

  • Right to correction or deletion — to request correction of inaccurate, irrelevant, excessive, out-of-date, incomplete, misleading, or unlawfully obtained Personal Information, or its destruction or deletion;

  • Right to object — to object, on reasonable grounds, to the processing of your Personal Information, including for direct marketing;

  • Right to withdraw consent — to withdraw consent previously given, without affecting the lawfulness of processing prior to withdrawal;

  • Right to lodge a complaint with the Information Regulator (see clause 14 below);

  • Right to data portability — where applicable and technically feasible.

To exercise any of these rights, please contact our Information Officer using the details in clause 14 below. We will respond to your request within a reasonable period, not exceeding thirty (30) days, unless an extension is reasonably required.

12. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, to remember your preferences, and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

12.1 Types of Cookies We Use

  • Strictly necessary cookies: required for the operation of the website, such as those that enable you to log in or add items to your cart. These cannot be switched off.

  • Performance and analytics cookies: collect anonymous statistical information about how visitors use our website, allowing us to improve it.

  • Functional cookies: remember your choices (such as language or region) to provide a more personalised experience.

  • Targeting and advertising cookies: used to deliver advertising more relevant to you and your interests, and to limit how many times you see an advertisement.

12.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can refuse all cookies, accept only certain types, or delete cookies that have already been placed. Please note that disabling certain cookies may affect the functionality of our website.

13. Children’s Privacy

Our products and website are intended for adult consumers. We do not knowingly collect Personal Information from any person under the age of eighteen (18) years without the prior, verifiable consent of a parent or legal guardian, in accordance with section 35 of POPIA. If we become aware that we have inadvertently collected Personal Information from a child without such consent, we will delete it as soon as reasonably possible.

14. Contact Details and Complaints

14.1 Information Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we process your Personal Information, please contact our Information Officer:

  • Name: Gundo Nelwamondo 

  • Email: gundo@lwani.co.za 

  • Postal address: Politsi, Tzaneen, Limpopo, South Africa 

  • Telephone: +27 71 665 8144

14.2 Information Regulator (South Africa)

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator:

15. Promotion of Access to Information Act (PAIA)

In accordance with the Promotion of Access to Information Act 2 of 2000 (“PAIA”), we have prepared a PAIA Manual setting out the records we hold and the procedure for requesting access to such records. The PAIA Manual is available on request from our Information Officer or for download from our website at https://www.lwani.co.za/paia-manual (to be confirmed once published).

16. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for any other operational reason. The amended version will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically. Where the changes are material, we will provide reasonable advance notice (for example, by email or by a prominent notice on the website).

Your continued use of our website or services after the effective date of any amendment constitutes acceptance of the amended Privacy Policy.

17. Governing Law and Jurisdiction

This Privacy Policy is governed by, and shall be interpreted in accordance with, the laws of the Republic of South Africa. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the South African courts.

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PART B
Returns and Refunds Policy

 

1. Introduction

This Returns and Refunds Policy is issued by Lwani Foods (Pty) Ltd (“the Company”, “we”, “us”, or “our”), trading as “Free Sauces”, and applies to all purchases made through our website https://www.lwani.co.za (Free Sauces website URL to be confirmed) or any of our authorised online sales channels.

This Policy is drafted in accordance with the consumer-protection rights conferred by the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and the Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972 of the Republic of South Africa.

Nothing in this Policy is intended to limit or exclude any right that you may have as a consumer under South African law. Any right granted by this Policy that exceeds the rights conferred by the CPA shall not be construed as limiting any other right you may have under the CPA. By placing an order with us, you confirm that you have read, understood, and agreed to be bound by this Policy.

2. Nature of Our Products

Free Sauces are perishable food products containing no preservatives. Once a jar has been opened, refrigerated, or had its tamper-evident seal broken, the product is regarded as a consumable food item and cannot, for reasons of food safety, hygiene, and public health, be returned, exchanged, or refunded except where the product is found to be defective in terms of clause 4 below.

This limitation aligns with section 20(2)(b) of the CPA, which permits the supplier to refuse return of goods that, “by reason of their nature, cannot be returned”, as well as with prevailing food-safety best practice.

3. Cooling-Off Period (ECTA Section 44)

In accordance with section 44 of ECTA, you have the right to cancel an electronic transaction without reason and without penalty within seven (7) days of the date of receipt of the goods, provided that:

  • the product is unopened, unused, and in its original packaging with all seals intact;

  • the product has been stored in accordance with the storage instructions on the label;

  • the original proof of purchase (order number or invoice) is provided;

  • you notify us in writing of your intention to cancel within the seven (7)-day period.

Where the cooling-off right applies, we will refund the full purchase price of the returned products within thirty (30) days of receiving the returned goods.

EXCLUSIONS: The cooling-off right under section 44 of ECTA does not apply to:

  • Goods made to your specifications or personalised for you;

  • Goods which by reason of their nature cannot be returned, including perishable food products that have been opened, used, or had their seal broken;

  • Goods that are likely to deteriorate or expire rapidly;

  • Promotional, gift, sale, or clearance items, unless these are defective in terms of clause 4.

RETURN COSTS: Where you exercise the cooling-off right and the returned product is not defective, you are responsible for arranging and paying for return shipping. We recommend using a tracked courier service. We accept no liability for goods lost or damaged in transit during a return that is not occasioned by our breach.

4. Defective, Damaged, or Unsafe Products (CPA Sections 55 and 56)

In accordance with section 55 of the CPA, you have the right to receive goods that are of good quality, in good working order, free of defects, and reasonably suitable for the purposes for which they are generally intended. Section 56(2) of the CPA provides that, within six (6) months of the date of delivery, you may return goods that fail to satisfy this standard, at our risk and expense, and elect to receive either:

  • a refund of the price paid; or

  • a replacement of the defective product.

4.1 What Constitutes a Defect?

For the purposes of this Policy, a product will be considered defective if it:

  • is not safe to consume due to manufacturing fault, contamination, or storage failure within our control;

  • has spoiled prior to its expiry date when stored in accordance with the labelled storage instructions;

  • contains a foreign object or substance not listed on the ingredient label;

  • does not match the description on the product label or our website (e.g. wrong flavour delivered);

  • is delivered with broken packaging that compromises product integrity (e.g. cracked jar, broken seal);

  • does not comply with applicable South African food labelling regulations (Regulation R146 of 2010).

4.2 What Does NOT Constitute a Defect

The following are not considered defects under this Policy and do not entitle you to a refund or replacement:

  • Personal preference regarding taste, flavour intensity, or texture;

  • Subjective dissatisfaction with the perceived sweetness, saltiness, or seasoning, where the product otherwise complies with its label;

  • Natural variation in colour, viscosity, or consistency between batches, which is inherent to a product made with whole, real ingredients and no stabilisers;

  • Damage caused by the customer after receipt of the product, including improper storage, exposure to heat, or use beyond the expiry date;

  • Allergic reactions, where the relevant allergen is clearly disclosed on the ingredient label;

  • Adverse health effects arising from consumption contrary to medical advice or in disregard of clear product labelling.

4.3 Reporting a Defect

To exercise your rights under this clause, you must:

  • Notify us in writing within seven (7) days of receipt of the product, or, where the defect is latent, within seven (7) days of becoming aware of the defect;

  • Provide your full name, order number, and contact details;

  • Describe the defect in reasonable detail;

  • Provide clear photographic and/or video evidence of the defect, the product label (showing batch number and expiry date), and where applicable, the packaging;

  • Retain the affected product for inspection (if requested) and not dispose of it until the matter is resolved.

Failure to comply with these reporting requirements will not affect your statutory rights under the CPA, but may delay our ability to investigate and resolve your complaint efficiently.

4.4 Our Investigation and Response

Upon receipt of a complaint, we will:

  • Acknowledge receipt within two (2) business days;

  • Investigate the complaint, which may include batch testing, courier-record review, and laboratory analysis where appropriate;

  • Respond with our finding within fourteen (14) business days of receipt of all required information;

  • Where a defect is confirmed, offer you, at your election, a refund or replacement, in accordance with section 56 of the CPA;

  • Where a defect is not confirmed and the complaint is rejected, provide you with a written explanation of our reasoning.

5. Incorrect or Missing Items

If we deliver an incorrect product, or if any item is missing from your order, please notify us in writing within forty-eight (48) hours of receipt of the parcel, providing your order number, photographs of the parcel and its contents, and the courier waybill. We will, at our cost, arrange for the correct items to be delivered or for the missing items to be sent to you, or, at your election and where stock permits, refund the purchase price of the affected items.

6. Damage in Transit

Risk in the goods passes to you upon delivery to the address you nominated. You should inspect your parcel upon delivery and, where possible, in the presence of the courier. If the parcel arrives visibly damaged or tampered with, you should:

  • Refuse to accept the parcel where damage is severe and obvious; or

  • Sign for the parcel “damaged on receipt” and photograph the damage immediately.

Notify us in writing within twenty-four (24) hours of receipt, providing photographs of the parcel, the damage, and where applicable the contents. Where damage in transit is confirmed, we will replace the affected products at our cost or, at your election and where appropriate, refund the purchase price.

7. Non-Delivery or Significant Delay

Indicative delivery time-frames are published on our website at the time of order. Where delivery has not occurred within ten (10) business days of the dispatch confirmation (or such longer period as may apply for outlying or remote areas), please contact our customer support team. We will investigate with our courier partner and either expedite delivery or refund the order in full where the parcel cannot be located. Section 19 of the CPA, regarding the supplier’s obligations on delivery, applies.

8. How to Initiate a Return, Refund, or Replacement

To initiate a return, refund, or replacement under any clause of this Policy, please follow these steps:

Step 1 — Contact our customer support team in writing, using the contact details in clause 14 below, within the relevant time periods stated in this Policy.

Step 2 — Provide all required information, including your full name, order number, the reason for the return, supporting photographs, and your preferred remedy (refund or replacement).

Step 3 — Await our written response and instructions, including, where applicable, the return address and any return authorisation number.

Step 4 — Where a return is approved and arranged, package the product securely in its original packaging where possible, and dispatch it via the courier specified by us. Do not return any product to us without prior written authorisation; unauthorised returns may be rejected and returned to you at your cost.

Step 5 — Once we have received and inspected the returned goods, we will process your refund or replacement within the time-frames stated in clause 9 below.

9. Processing of Refunds

Approved refunds will be processed as follows:

  • Refunds will be made to the original payment method used for the purchase. Where this is not technically possible, we will agree an alternative method of payment with you;

  • Refunds will be initiated within seven (7) business days of approval;

  • The actual time for the refund to reflect in your account depends on your bank or card issuer and is typically between three (3) and ten (10) further business days;

  • In the case of cancellations under the ECTA cooling-off right, refunds will be made within thirty (30) days of receipt of the returned goods, in accordance with section 44(2) of ECTA.

DEDUCTIONS: Where products are returned in a condition that has been diminished by use, handling, or storage by you (other than handling reasonably necessary to ascertain their nature, characteristics, or function), we reserve the right to deduct a reasonable amount from the refund to reflect the diminished value, in accordance with section 20(6) of the CPA.

10. Bundle Purchases, Promotions, and Gift Items

Where you purchase a bundle (including but not limited to the “Mix & Match 3” and “Complete Range” bundles), the following terms apply:

  • If a single product within a bundle is defective, only that defective product will be refunded or replaced, not the entire bundle, save where the defect renders the bundle as a whole unfit for its intended purpose;

  • If you exercise the ECTA cooling-off right in respect of a bundle, the entire bundle (all products) must be returned, unopened and in original condition, in order to qualify for a refund;

  • Promotional discounts, free-delivery thresholds, and gift-with-purchase items associated with the bundle may be forfeited, recalculated, or charged for if the return causes the order to fall below the qualifying threshold;

  • Branded gift packaging and any accompanying free items must be returned together with the product where applicable.

11. Change of Mind

Save in respect of the cooling-off right set out in clause 3, we are not obliged to accept returns where the product is not defective and you have simply changed your mind, prefer a different flavour, or no longer wish to consume the product. This is consistent with section 20(2)(b) of the CPA, which permits the supplier to decline return of perishable goods that, by reason of their nature, cannot be returned.

AT OUR DISCRETION, and on a goodwill basis only and without admission of liability, we may, in exceptional circumstances, agree to a partial credit or store voucher in respect of unopened products returned within fourteen (14) days of receipt. Such goodwill gestures do not create a precedent and shall not be construed as creating any obligation in respect of future transactions.

12. Exclusions and Limitations

To the maximum extent permitted by South African law, this Policy does not apply to, and we do not accept liability for:

  • Products that have been altered, repackaged, or tampered with after delivery;

  • Products that have been used, consumed, or partially consumed (save in the limited circumstances of a confirmed defect or contamination);

  • Products purchased from a third-party retailer or unauthorised reseller — such purchases are governed by the returns policy of that retailer;

  • Products damaged due to your negligence, misuse, improper storage, or failure to follow the storage instructions on the label;

  • Products consumed beyond the “best before” or expiry date stated on the label;

  • Allergic reactions where the relevant allergen is clearly disclosed on the ingredient label, or which were caused by an undisclosed allergy or medical condition;

  • Indirect, consequential, special, or punitive damages of any kind, save where such limitation is prohibited by law.

Save where the CPA imposes strict liability for unsafe or defective products under sections 60 and 61, our total aggregate liability arising out of or in connection with any single order shall not exceed the total purchase price paid for the affected product or products in that order. Nothing in this clause is intended to limit liability for death or personal injury caused by our negligence, gross negligence, or wilful misconduct, or any other liability that cannot be limited by law.

13. Dispute Resolution

In the event of a dispute, the parties agree to attempt to resolve the matter in good faith and through direct negotiation. Where the parties cannot resolve the dispute within thirty (30) days of written notification of the dispute, you may, in addition to any other remedies available to you, refer the matter to:

14. Contact Details

All notices, complaints, and requests under this Policy must be sent in writing to:

  • Company: Lwani Foods (Pty) Ltd t/a Free Sauces

  • Email: info@lwani.co.za 

  • Telephone: +27 71 665 8144

  • Postal address: 1 Main road Politsi, Tzaneen, Limpopo, South Africa 

  • Customer support hours: Monday to Friday, 08:00 to 17:00, excluding South African public holidays

15. Amendments

We may amend this Returns and Refunds Policy from time to time. The version published on our website at the time of your order will govern that order. We encourage you to review the Policy periodically. Material amendments will be notified to registered customers in writing where reasonably possible.

16. Governing Law

This Returns and Refunds Policy is governed by, and shall be interpreted in accordance with, the laws of the Republic of South Africa. The parties consent to the non-exclusive jurisdiction of the South African courts and any applicable consumer-protection forums.

17. Severability and Entire Policy

If any provision of this Policy is found by a court or regulator of competent jurisdiction to be unenforceable, invalid, or contrary to law, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be replaced by an enforceable provision that most closely reflects the original intent.

This Policy, together with our Privacy Policy and Terms and Conditions of Sale, constitutes the entire agreement between you and us regarding returns and refunds, and supersedes any prior representation or agreement on this subject matter.

Contact

We are always looking for new and exciting opportunities. Let's connect.

info@freesauces.co.za

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