Some people live cautiously. They're not who this sauce is for. Fire & Smoke was made for the person at the braai who moves closest to the heat. Who likes their food the way they like their conversations, honest, intense, and memorable. Made for the family member who always goes back for seconds. For the friend who seasons their food before they've even tasted it. Bold heat, real depth, slow burn. No sugar hiding the flavour. Just fire, doing what fire does.
Fire & Smoke
Serving Suggestions
Heat and Serve: Warm it gently and let the lemon and mint brighten the whole kitchen.
Pour Over: Spoon onto pasta, rice or roasted veggies for a fresh, lively meal.
Spread It: Use on sandwiches, wraps or homemade pizza for a zesty lift.
Make It Yours: Mix into chicken, fish or veggie dishes for that cool, citrus sparkle.
Serving size: 65 g per portion (serves 5 to 6).
Return & Refund Policy
This Return & Refund Policy applies to all purchases made from Lwani Foods (Pty) Ltd. By completing a purchase, you agree to the terms below.
We take product safety and quality extremely seriously. Due to the perishable nature of our food products, strict conditions apply to any return, exchange, or refund request.
1. Eligibility for Returns, Replacements & Refunds
A return, replacement, or refund may be considered only under the following conditions:
The item received is incorrect, damaged in transit, defective, or compromised in quality;
The product does not match the description or specifications advertised; or
The product is expired on arrival.
Requests will only be considered if:
You notify us within 48 hours of delivery for all food products;
The item is unused, unopened, and in its original packaging;
You provide clear photographic and/or video evidence of the issue;
You provide the batch number, expiry date, and proof of purchase.
Lwani Foods reserves the right to approve or decline any request at our sole discretion.
2. Items Not Eligible for Return or Refund
For health, hygiene, and regulatory reasons, we cannot accept returns or issue refunds for:
Opened or partially used products
Products damaged due to improper handling or storage by the customer
Items returned without prior written approval
Sale, promotional, discounted, or clearance items
Products showing signs of tampering
Products stored outside recommended conditions (e.g., left in heat, opened unrefrigerated, etc.)
3. Quality Verification Requirement
Before any refund or replacement is approved, our Quality Assurance team may:
Request additional photographs or videos
Collect detailed information regarding storage, handling, and use
Require that the item be returned for inspection (where feasible)
If you refuse to cooperate with the verification process, the request will be deemed invalid.
4. Fraud Prevention & Abuse Safeguards
Lwani Foods reserves the right to:
Reject refund/return requests exhibiting signs of misuse or fraudulent intent
Limit the number of replacement or refund requests per customer
Flag and blacklist accounts abusing the policy
Decline requests without sufficient evidence or where the claim contradicts quality controls
We operate under food safety regulations and cannot compromise product integrity.
5. Refund Method & Timing
If a refund is approved:
Refunds will be issued only to the original payment method
Refunds may take 5–10 business days to reflect
Shipping charges are non-refundable unless the error was on our part
Lwani Foods reserves the right to issue store credit instead of a cash refund where appropriate.
6. Return Shipping
If the issue is caused by our error, Lwani Foods will cover return or replacement shipping costs.
If the return is due to a customer error, change of mind, or incorrect order, the customer is responsible for all shipping and handling costs.
Return shipping must be arranged with our approved courier unless otherwise agreed in writing.
7. Order Cancellations
Orders may be cancelled within 1 hour of purchase. After this window, the order enters processing and cannot be cancelled.
Lwani Foods reserves the right to cancel orders suspected of fraud, stock errors, or operational constraints.
8. Liability Limitation
To the fullest extent permitted by law:
Lwani Foods is not liable for loss, damage, or spoilage resulting from improper handling, incorrect storage, or delayed collection by the customer.
Our maximum liability for any order will not exceed the purchase price of the product in question.
We are not responsible for indirect, consequential, or incidental damages.
9. Contact Information
All refund, return, or quality queries must be submitted in writing to:
📧 info@freesauces.co.za 📞 0716658144
No request will be processed without an order number and supporting evidence.
10. Policy Changes
Lwani Foods reserves the right to update, modify, or amend this policy at any time without prior notice. The version posted on our website at the time of your request will apply.
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all purchases made from Lwani Foods (Pty) Ltd. By placing an order, you agree to the terms outlined below.
We strive to ensure your order reaches you safely and on time. Please review the information below to understand how shipping, delivery, and responsibility for goods are managed.
1. Order Processing Time
Orders are processed within 3–5 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods, processing times may be extended. Lwani Foods Pty LTD will notify you of any significant delays.
2. Shipping Methods & Delivery Timeframes
We use reputable third-party courier partners for nationwide delivery.
Estimated delivery times:
Major cities: 3–5 business days
Regional areas: 3–6 business days
Outlying / remote areas: 5–10 business days
These are estimates only. Actual delivery times may vary due to courier capacity, weather, strikes, road conditions, load shedding, or other external factors beyond our control.
Lwani Foods is not liable for delays caused by third-party couriers.
3. Shipping Fees
Shipping fees are calculated at checkout based on:
Delivery location
Order weight/size
Courier rates
Shipping fees are non-refundable, except where the error was directly caused by Lwani Foods.
4. Delivery Address Requirements
Customers are responsible for providing:
A complete and accurate delivery address
A reachable contact number
Any relevant delivery instructions
Lwani Foods is not responsible for:
Delays due to incorrect or incomplete addresses
Lost parcels caused by incorrect customer information
Additional re-delivery costs due to unsuccessful delivery attempts
If a parcel is returned to us due to address errors, reshipping fees will be charged to the customer.
5. Risk of Loss & Transfer of Responsibility
Ownership and risk transfer to the customer once:
The order is collected by the courier, OR
The order is delivered to the address provided, whichever occurs first.
We do not accept liability for:
Theft or loss after delivery
Spoilage or damage due to items left outside, in heat, or uncollected
Courier mishandling beyond our control
If a parcel is stolen after delivery, the customer must file a claim directly with the courier.
6. Perishable Goods Disclaimer
For sauce, purée, paste, and seasoning products:
Customers must ensure someone is available to receive the parcel.
Lwani Foods is not responsible for spoilage or damage caused by:
Delayed collection
Exposure to heat or sun
Incorrect storage after delivery
Extended courier delays beyond our control
Perishable goods cannot be refunded due to missed deliveries or failed collection attempts.
7. Order Tracking
Once your order is shipped, you will receive:
A shipping confirmation email, and
A tracking number to monitor your delivery in real time.
If tracking information is delayed or unavailable, this is a courier system delay, not a Lwani Foods delay.
8. Failed Delivery Attempts
If the courier is unable to deliver due to:
No one available to receive the parcel
Wrong address
Unreachable customer
Security restrictions
The parcel may be:
Returned to the courier depot, or
Returned to Lwani Foods
Any re-delivery or return shipping charges will be paid by the customer.
9. International Shipping
If you plan to ship internationally, additional fees, customs duties, and longer delivery times may apply. International shipping is available only on request and is subject to approval by Lwani Foods.
10. Damaged or Missing Items
If your order arrives damaged or incomplete:
Notify us within 24 hours, including clear photos of the packaging and product.
Keep all packaging for inspection.
Failure to report within 24 hours may invalidate your claim.
11. Contact Information
For any shipping-related queries:
📧info@Freesauces.co.za 📞 0716658144 📍 Politsi, Tzaneen – Limpopo, South Africa
12. Policy Updates
Lwani Foods may update or amend this policy at any time. The version displayed on our website at the time of purchase will apply.
Ingredients: Tomatoes, Onion, Fresh Lemon and Mint, Sunflower Seed Oil, Garlic, Salt, Spices.
No added sugar. No preservatives. No additives. No thickeners. Naturally Vegan
Nutritional Values
Per 100 g Serving
Per 125 g
Energy
170 kJ
213 kJ
Protein
1.2 g
1.5 g
Carbohydrates
7.5 g
9.4 g
of which total sugars*
3.5 g
4.4 g
Total Fat
2.5 g
3.1 g
of which saturated fat
0.4 g
0.5 g
Cholesterol
0 mg
0 mg
Dietary Fibre
2.5 g
3.1 g
Sodium
118 mg
148 mg
No added sugar - Low sodium - High fibre - Banting approved - Diabetic friendly
✦ No added sugar. The 3.5 g of sugar per 100 g occurs naturally in whole tomatoes, onions, and herbs. No sugar, syrup, honey or sweetener has been added during production.